Lobby Frequently Asked Questions

What are the settings I need to create a new Lobby Space Template?

The recommended settings for a new Lobby Space Template and the associated call behaviour are explained in Table 1, below.

New Lobby Space Template

Lock Mode Enable Lock at Call Start

 

Activation Required

Call Behaviour

 

 Needs Activation All True False False True  
  • Single or multiple role
  • No activator role
  • Call locked at start
 - ✓ ✓ - ✓ - Everyone goes into the Lobby. Participants are then admitted into the call, via the VQ Ul - either Admit All or Admit Individual
  • Single or multiple role
  • No activator role
  • Call unlocked at start
 -

✓

- ✓ ✓ - Everyone goes straight into the call. Once the call has started, it could, for example, be locked and any latecomers get held in the Lobby

Table 1: New Lobby Space Templates settings

How can I make the default Space Templates work with Lobby?

The default Space Templates cannot be amended. You need to create a new Space Template.

How do I amend an existing Space Template to work with Lobby?

The settings and call behaviour are explained in Table 2, below.

New Lobby Space Template

Lock Mode Enable Lock at Call Start

 

Activation Required

Call Behaviour

 

 Needs Activation All True False False True  
  • Single or multiple role
  • No activator role
  • Call locked at start
 - ✓ ✓ - ✓ - Everyone goes into the Lobby. Participants are then admitted into the call, via the VQ Ul - either Admit All or Admit Individual
  • Single or multiple role
  • No activator role
  • Call unlocked at start
 -

✓

- ✓ ✓ - Everyone goes straight into the call. Once the call has started, it could, for example, be locked and any latecomers get held in the Lobby

Table 2: New Lobby Space Templates settings

How do I create a new single role, or multi role Space Template, and use Lobby?

The settings and call behaviour are explained in Table 3, below.

New Lobby Space Template

Lock Mode Enable Lock at Call Start

 

Activation Required

Call Behaviour

 

 Needs Activation All True False False True  
  • Single or multiple role
  • No activator role
  • Call locked at start
 - ✓ ✓ - ✓ - Everyone goes into the Lobby. Participants are then admitted into the call, via the VQ Ul - either Admit All or Admit Individual
  • Single or multiple role
  • No activator role
  • Call unlocked at start
 -

✓

- ✓ ✓ - Everyone goes straight into the call. Once the call has started, it could, for example, be locked and any latecomers get held in the Lobby

Table 3: New Lobby Space Templates settings

It is recommended that you do not use Lobby where there are roles with Activation Required selected. This may result in you seeing call behaviour that you may not expect.

I have applied the new Lobby settings to an existing Space Template. How do I update the existing Spaces with the new/updated settings contained in the Space Template?

You need to run Template Manager. Please contact Customer Support for more information.