Viewing Alerts

VQ Conference Manager displays alerts for events, such as a call starting, a participant joining a call, or a Call Bridge changing state.

The following diagram show the relationship between events occurring and alerts firing.

Figure 1: Alerts

Administrators, Super Users and Operators can inspect Alerts over specific periods using the Alert coApp. This can be useful after the event when checking the sequence in which a string of events unfolded.

To see alerts:

1. Go to the Alerts view from System>System Alerts

2. Select Filter

3. Select a Time zone from the drop-down

   This enables the Alert times to be displayed in the appropriate context (for example, a PST based user might report an issue and issue time; selecting the PST time zone allows the alert times to be displayed in PST.

   

4. Select Now, Today and Time Range or Date and Time Range

   

Note: Who sees which alert and the email template used for email notification is configurable from the UX Profile coApp.